Insurance companies have one of the most data-centric businesses in the world. Their inbound and outbound information are so intense that every insurance company requires a big branch of executives working on managing these data in a meaningful manner. This is the 24/7 job for most of the companies and hence, recruitment of a large human resource is an obvious thought. However, with the introduction of document management software, one can notice a reliable decrease in the number of human resources working on cumbersome tasks. Rather, companies are able to promote and utilize the existing workforce for improving the sales and marketing of their products and services.
Need for DMS
So, what does the document management system do for these insurance companies which have significantly changed the work environment and responsibilities of employees in general?
When working in an insurance company, you would notice a load of paperwork. The end customers are required to update their information, fill tons of paper and submit proofs for their application. Imagine, if you can automate the process and the customer needs to operate everything through a mobile application?
Yes, this is possible and not limited to this.
The reason you need to consider digital transformation is:
- Get rid of repetitive and redundant processes which consume time
- Convert paper files into digital records
- Record management becomes efficient
- Disposal of any document is easier
- Never lose a physical file and use the search feature to stay attuned to the demand
- Prepare claims and release paper faster
- Attend customer queries swiftly and provide the best customer services to retain them for a longer period of time
What is today’s scenario in the Insurance industry?
As 2020 has unfolded to many of the difficult times starting with the Pandemic, people have found comfort in life insurances, health insurance, and other types of precautionary measures that they can take for themselves and their families.
Hence, the sudden load of work on the employees and companies has left them deserted. But the progressive companies are making a cut through these high traffic times and making the most out of it.
Their secret is, of course, digitally transforming their business. A little investment at the right time has taken them to greater heights.
Reason being that with the help of document management software companies in India, they have customized the product they needed and are able to process more requests from customers. Due to improved customer services, this also means better sales and multi-folds of profits.
The immediate benefit you can observe are:
Your employees will no longer waste time in searching for the files from the heap on their desk. It also allows them to declutter the mess and stay focussed on upselling to the existing clients. The introduction of technology improves their work targets as well and allows them to produce better results.
Deadlines Are Met
Managers are now able to estimate the required time accurately without over-burdening their teammates. Also, you can find the turtle performer in your team easily. This helps the management to optimize the working hours of their team and recognize the talent for rewards and appreciation.
One of the huge tasks that your business executives have in hand is to give timely reminders to their customers. If a policy is ending, payment is due or policy revival is required, you need to update your customers way before the timeline. This, if forgotten for some reasons, will cost you trust and a bad reputation in the dynamic market.
Hence, a proper call of action is followed when a customer is on-boarded.But you can automate this task and your customers will receive update emails and messages on a regular period. In fact, you can also intimidate them about the upcoming product or services. This leads to direct marketing to high-conversion audiences.
In Sync with Document Management Tools
You don’t have to worry about giving intensive training of a new product to your employees and slowing them down during such high traffic days. Rather, with our automation software, all the regular tools like MS Office, PDFs, etc are already synchronized.
But we do provide a complete, crisp and easy module of our software training to your employees.
It might look like an added cost but in the longer run, you cut down on the logistics cost, minimize workforce and improve sales. In actual, companies using document management services are not only just saving on a lot of revenues but adding to their annual cycle.
So, what’s your opinion?
Do you think these amazing services can change how your business processed before? If you are inclined towards making the shift then right now is the time to take the call and get the consultation for your business model.